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If you have a question about IPN or your IPN account, you are in the right place. We have provided answers to many of the questions most frequently asked of our support team. Of course, if you don't find the answer to your question here you are always free to contact IPN support.  

NEW USERS:

PREMIUM/MEDIA MEMBERS:

PAGER QUESTIONS:

WHAT IS IPN? TOP

IPN (the Incident Page Network) is the worlds largest and most comprehensive fire & police incident notification network. Covering the United States, Canada and Australia, IPN provides information on major emergency events as they are happening. Notifications are sent to our members via their texting device in real time, as incidents are breaking 24 hours a day. For more detailed information, click here to visit our FAQ page.

HOW DOES IT WORK? TOP

IPN has an international network of dispatchers that monitor radio traffic for fire, police and other emergency services in their area, and send info on working incidents as soon as they are confirmed. This ensures that you get the most accurate and timely information available anywhere. 

WHAT KIND OF PAGER DO I NEED? TOP

IPN can send incident notifications to any pager or wireless device that has an email address (PCS phone, Palm Pilot, etc.). Most paging carriers provide email paging at little or no cost. If you are not sure if your pager is capable of receiving email messages, just contact your paging provider. Our subscription form will assist you by sending a test text before you even sign up. 

HOW MUCH IS IT? TOP

For a personal license which allows complete access to our nationwide incident notification network, IPN offers the following pricing plans:

  • 1 Month Subscription - $8.95

  • 1 Year Subscription - $99.95

Commercial users must contact us to obtain current commercial usage pricing.

WHERE DO I SIGN UP? TOP

Signing up for IPN service is quick and easy. Just click here to go to our subscription page and complete the form.

CAN I SUBSCRIBE USING A CHECK/MONEY ORDER? TOP

Yes! IPN accepts subscriptions by mail for subscription terms of one year or longer. To subscribe, send your check/money order, along with your full name, email address, pager email address and a daytime contact number to:

911 iMedia, Inc.
PO Box 845
Wylie, TX 75098-0845

HOW CAN I SET UP AN IPN CORPORATE ACCOUNT? TOP

IPN has a number of commercial licensing options available to fit almost any budget. To set up a corporate account and obtain a license to use IPN for commercial purposes, simply click here to contact us and one of our corporate accounts managers will be happy to assist you.

I CAN'T REMEMBER MY PASSWORD! TOP

If you can't remember your login information, just click here to go to the password reset screen and follow the instructions. Be sure to use the email address that is on file for your IPN account.

I KNOW MY PASSWORD BUT IT'S NOT WORKING. TOP

If you are certain you have the correct login information but still cannot log into the IPN site, there are a number of possible reasons. First, be sure that you are entering the login information EXACTLY as it was sent to you. IPN uses CaSe SeNsItIvE usernames and passwords, so be sure to use capital and lower case letters as they were sent to you. If you are still having trouble, your account may have expired or otherwise lapsed. Please contact our support team and describe the problem so that we can get the problem resolved ASAP.

HOW DO I CHANGE MY EMAIL ADDRESS? TOP

To update your email address, just log into your IPN account and click the "CHANGE" button next to your email address.

HOW DO I CHANGE MY NOTIFICATION ADDRESS? TOP

To change the address where your IPN notifications are sent, simply log into your member profile screen and click the "CHANGE" button next to your notification address. On the update screen, enter the new notification address and click the "Update" button. A Test Text will automatically be sent. 
 

HOW DO I UPDATE MY BILLING/CREDIT CARD INFO? TOP

To update the credit card that your IPN service is charged to or your billing address, log into your member profile screen and click the "Update Payment Information" button. Complete the form with your new information and hit the "Update Info" button. 

I'M NOT GETTING ANY ALERTS FROM THE SYSTEM. TOP

If you are not receiving any pages, we recommend logging into your member profile screen and checking to see that the areas you wish to receive notifications from are set to "Yes" (more info on updating your member profile below). You should also check your incident delivery time settings to be sure you have the hours you wish to be alerted set to "Yes". 

If these settings are all correct and you are still not receiving pages, you should try sending yourself a test page by selecting clicking the "Send A Test Page" button. If you receive the test page, please contact support so that we can further investigate the problem. If you do not receive the test page, the notification email address you are using may be incorrect or your provider may be experiencing problems. We suggest contacting your provider for further assistance. 

I GET ONLY PARTIAL ALERTS FROM THE SYSTEM. TOP

If you are only receiving part of your IPN alerts, your wireless device may be limited in the number of characters it can receive at one time. Some providers can fix this problem by raising the character limit on your account. If that is not an option, you can reduce the number of characters each IPN alert contains by clicking the "Pager Display Format Options" button. Once on the format screen, you can choose to abbreviate county names and incident types, remove the time stamp, dispatcher ID number and more.  

HOW DO I ADD/REMOVE CHAPTERS? TOP

To subscribe to a chapter or edit a chapter you are currently subscribed to, just click the "Modify Chapters & Incident Types" button. You will be taken to the "Member Chapter Settings" where you will note two drop-down boxes. 

The top box lists all chapters you are currently subscribed to. To edit or unsubscribe from a chapter, select it from the top drop-down menu and click the "Edit Chapter Settings" button. You will then be taken through a series of screens listing all the cities, counties and regions covered under that chapter. Set the areas you wish to receive notifications from to "Yes", and click the "Update Settings" button at the bottom of each screen to proceed to the next. If you wish to unsubscribe from the chapter, simply click the "Unsubscribe From" link at the bottom of the page. Once you have gone through all of the area screens, you will be taken to the "Incident Settings" screen where you will set all of the types of incidents you wish to receive to "Yes". To complete the setup for the chapter, click the "Update Settings" button and you will be returned to the main "Chapter Settings" page.

The bottom box on this page lists all of the chapters that you are not currently subscribed to. To subscribe to a chapter, select it from the list, select what you want your initial settings to be (this will set all cities, counties, regions and incident types to either "Yes" or "No" depending on your selection) and click "Subscribe". You will then be taken through the same series of screens as described in the last paragraph. 

HOW DO I KNOW WHAT ALL THESE ABBREVIATIONS MEAN? TOP

To reduce the size of the alert that is sent to you, IPN dispatchers use a number of standard abbreviations when sending an incident. A list of these abbreviations can be found by clicking here

HOW DO I KNOW WHEN MY ACCOUNT WILL BE RENEWED? TOP

When logged in to your member profile screen, you will notice your IPN account information at the top of the page. Your "Next Renewal Date" is listed on the 8th line of your account info.

HOW DOES THE RENEWAL PROCESS WORK? TOP

IPN Premium and Media accounts are automatically renewed on the renewal date listed in your member profile, and subscription fees billed to the credit card you used to subscribe. Should you wish to allow your account to expire rather than being renewed automatically, just contact us prior to your renewal date and let us know. Full renewal terms are available in section "F" of the IPN Terms of Use Agreement

IF I BUY A PAGER, HOW MUCH WILL IT COST EACH MONTH? TOP

One-way IPN pager service is $24.95 per month, which includes unlimited pages and our IPN incident notification service. If you are an existing customer with a pager on our two-way network, your cost will vary based on the two-way plan you selected when you subscribed. If you have any questions about your plan, please contact IPN Support.

DO MY IPN PAGES COUNT TOWARD MY CALL COUNT? TOP

No, for users on our one-way network as you receive unlimited messaging. For our existing two-way customers, IPN messages do count toward your message plan, and you may be charged overcall charges if you exceed your message plan limit.

HOW MANY PAGES CAN I RECEIVE EACH MONTH? TOP

The number of pages you can receive on your IPN pager will vary depending on the message/airtime plan you select. For users on our one-way network (Advisor Elite pagers), you have unlimited messaging. Two-way customers (T900 and PF1500 pager models) are limited by the message plan you selected when you subscribed. If you exceed the number of pages included in your messaging plan, you will incur overcall charges at the rate of $0.08 per message over your limit.

IS IPN MEMBERSHIP INCLUDED IN THE MONTHLY AIRTIME RATE? TOP

Yes. All IPN pager plans include IPN Premium membership at no additional charge. 

IF I ALREADY PAID FOR A PREMIUM MEMBERSHIP WILL I GET A CREDIT? TOP

Yes. If you have a paid Premium membership and you order a pager, the amount remaining on your Premium membership will be pro-rated and credited toward your new paging account. For instance, if you have 6 months remaining on a one year Premium subscription, $50.00 would be credited toward your paging service. Note: The credit is applied to the service (airtime & options) after the purchase and will not change the original purchase price of the pager. Your credit amount will be noted in the Account Details email message you will receive following your order.

HOW DO I PURCHASE MY IPN PAGER? TOP

Just visit the IPN Paging Services page, then click the "Order" button. Your IPN pager order will be taken on our SSL-encrypted secure server to ensure your information is protected.

CAN I PURCHASE A PAGER WITH A CHECK/MONEY ORDER? TOP

No. IPN requires a valid credit card on file for all pager accounts. This allows us to automate our billing which keeps our rates as low as possible.